Frequently Asked Questions
Everything you need to know about our handcrafted footwear and accessories.
What materials do you use for your footwear?
We use ethically sourced, high-quality materials including full-grain Italian leather, Margom outsoles, and Spanish suede to ensure durability and comfort.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that a restocking fee may apply to certain returns.
How do I find the right size?
Our shoes generally fit true to size. If you are between sizes, we recommend sizing down for our Low 1 collection or consulting our detailed size guide on each product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
How should I care for my leather sneakers?
We recommend using a premium leather cleaner and a soft-bristle brush. Avoid machine washing and store them in a cool, dry place with shoe trees to maintain their shape.